Frequenty Asked Questions
What is my size?
You can find our size chart online, however if you have any questions or concerns, please message us at firstname.lastname@example.org We are more than happy to help you get your right size first time so you can be wearing your new pieces as quickly as possible!
How do I care for my items?
You will find the care tags attached to items. If your item states it must be hand washed, please follow these instructions for the longevity of your piece. We do not recommend tumble drying any of our pieces.
Why does my item look a different colour to the item online?
Computer monitor colours vary from screen to screen, so it is not easy to get an exact idea of colour. We do our best to take the best quality photos for you but it will not always be 100% right.
What is 'pre-order'?
Sometimes we may have items that are on their way, but not quite here yet, so we may have them available for pre-order. We do our best to keep you informed of the exact shipping date, but it may vary slightly due to shipping delays, however if you do pre-order an item, you will be guaranteed the item when it arrives, and will be shipped as soon as possible to you!
Do you sell out of stock items?
We don't sell items that are out of stock, because we generally do not re-order any items ,as we have new pieces arriving all the time. If by any chance you order an item at the same time as someone else, it may get oversold, in this case we will let you know as soon as possible that your item is out of stock. We do our very best to keep stock levels up to date on a daily basis.
Do you gift wrap?
We certainly do! If your purchase is for a gift, please let us know. We do gift wrap free of charge, and even pop in a birthday card for you, just let us know what you want to say!
If you have any other questions, please contact us at email@example.com, and we will do our best to reply to you within 24 hours.